Can't login or create account

Receive Link

You will need to receive a link from a text message or email. This will recover your account or create it.

I still didn't receive a link

Tried both mobile number and email? Contact us and please provide details about your most recent scan, so that we can verify your identity.


Incorrect date of birth

Common reasons for incorrect date of birth:

  • The clinic may have recorded your date of birth incorrectly
  • The account might be registered to a family member. Try their date of birth.
  • For a care giver, enter the date of birth of the person you are caring for.

Please check the above and if you are still having trouble email and ask to update your date of birth.

Keywords: Activate, forgot password, lost password, logging on in, reset password

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